*30-Day Return Policy*

At idsshopy.com, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a 30-day return policy for most items purchased through our website. Please review the following guidelines to ensure a smooth return process:

Eligibility Criteria:

To be eligible for a return, items must be unused and in the same condition as when you received them. They must also be in the original packaging.

Items that are not eligible for return

  1. Gift Cards
  2. Downloadable software products
  3. Perishable goods
  4. Personalised items

Initiating a Return:

  1. To initiate a return, please contact our customer service team within 30 days of receiving your order.
  2. Provide your order number and details about the item(s) you wish to return.
  3. Our customer service team will provide you with instructions on how to return the item(s) and any necessary return shipping labels.

Return Shipping:

Customers are responsible for return shipping costs unless the item(s) received were defective or damaged upon arrival.

We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment. We cannot guarantee that we will receive your returned item(s).

 

Refund Process:

  1. Once your return is received and inspected, we will send you an email notification to notify you that we have received your returned item(s).
  2.  If your return is approved, a refund will be processed to the original method of payment within [X] business days.
  3. Please note that it may take some time for the refunded amount to reflect in your account, depending on your financial institution.

Exchanges:

If you wish to exchange an item for a different size, colour, or style, please contact our customer service team for assistance.

Contact Us:

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].